Account Deletion

This page explains how to delete a HRWork account, whether you signed in on the web or in the HRWork mobile app. The same account is used for both, so one request covers both.

1. If you are an employee

Your HRWork account was created by your employer, and your employee record belongs to your employer (see our Privacy Notice).

1. Ask your employer's HR or admin to delete your user account. They can do this in HRWork straight away.
2. Or ask us: email hello@hrwork.my from the email address you sign in with, with the subject "Delete my account" and your company's name. You can also WhatsApp +60 18-588 2459.
3. We confirm we have your request within 2 working days, tell your employer, and delete your sign-in account within 30 days. We tell you when it is done.

What is deleted: your sign-in account (login email, password, linked Google sign-in and app sign-in tokens), so you can no longer sign in on the web or in the app.

What may be kept: your employer may have to keep your employment and payroll records (for example for 7 years under the Income Tax Act 1967). Those records are kept, or deleted, on your employer's instructions. Ask your employer if you want to know what it keeps.

2. If you want to close your company's account

1. The company's admin emails hello@hrwork.my from the admin's registered email, with the subject "Close company account", the company name and its HRWork web address.
2. We confirm the request within 2 working days and may call or email to check it is genuine.
3. Export first: download the payroll reports, payslips and EA forms you must keep, or ask us for an export. You have 30 days after closing to ask for one.
4. We close the account, and 30 days later permanently delete the company's data, including all its users and employee records, unless you ask us in writing to keep the payroll records for the rest of their 7-year period.

Closing the account also ends your subscription. Refunds follow our Refund & Cancellation Policy.

3. Deleting only some data

To ask for specific personal data to be deleted without closing an account, see "Your rights" in our Privacy Notice. We respond within 21 days.

Bahasa Malaysia

Halaman ini menerangkan cara memadam akaun HRWork, sama ada anda log masuk di web atau dalam aplikasi mudah alih HRWork. Akaun yang sama digunakan untuk kedua-duanya, jadi satu permohonan meliputi kedua-duanya.

1. Jika anda seorang pekerja

Akaun HRWork anda dibuka oleh majikan, dan rekod pekerja anda adalah milik majikan (lihat Notis Privasi kami).

1. Minta HR atau pentadbir majikan anda memadam akaun pengguna anda. Mereka boleh melakukannya dalam HRWork dengan segera.
2. Atau minta kami: e-mel hello@hrwork.my daripada alamat e-mel yang anda gunakan untuk log masuk, dengan subjek "Delete my account" dan nama syarikat anda. Anda juga boleh WhatsApp +60 18-588 2459.
3. Kami mengesahkan penerimaan permohonan dalam tempoh 2 hari bekerja, memaklumkan majikan anda, dan memadam akaun log masuk anda dalam tempoh 30 hari. Kami akan memberitahu anda apabila selesai.

Apa yang dipadam: akaun log masuk anda (e-mel log masuk, kata laluan, log masuk Google yang dipautkan dan token log masuk aplikasi), jadi anda tidak lagi boleh log masuk di web atau dalam aplikasi.

Apa yang mungkin disimpan: majikan anda mungkin wajib menyimpan rekod pekerjaan dan gaji anda (contohnya selama 7 tahun di bawah Akta Cukai Pendapatan 1967). Rekod tersebut disimpan, atau dipadam, mengikut arahan majikan anda. Tanya majikan anda jika ingin tahu apa yang disimpan.

2. Jika anda ingin menutup akaun syarikat

1. Pentadbir syarikat menghantar e-mel ke hello@hrwork.my daripada e-mel pentadbir yang berdaftar, dengan subjek "Close company account", nama syarikat dan alamat web HRWork syarikat.
2. Kami mengesahkan permohonan dalam tempoh 2 hari bekerja dan mungkin menelefon atau menghantar e-mel untuk memastikan ia tulen.
3. Eksport dahulu: muat turun laporan gaji, slip gaji dan Borang EA yang wajib anda simpan, atau minta eksport daripada kami. Anda ada 30 hari selepas penutupan untuk memintanya.
4. Kami menutup akaun, dan 30 hari kemudian memadam data syarikat secara kekal, termasuk semua pengguna dan rekod pekerjanya, kecuali anda meminta secara bertulis untuk kami menyimpan rekod gaji bagi baki tempoh 7 tahun.

Menutup akaun juga menamatkan langganan anda. Bayaran balik tertakluk kepada Polisi Bayaran Balik & Pembatalan kami.

3. Memadam sebahagian data sahaja

Untuk meminta data peribadi tertentu dipadam tanpa menutup akaun, lihat "Hak anda" dalam Notis Privasi kami. Kami menjawab dalam tempoh 21 hari.